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Service Agreement

PCP Maker, operated by AavionD LLC

Last updated: June 26, 2026

This Service Agreement ("Agreement") is a binding contract between you ("Customer," "you") and AavionD LLC, a California limited liability company ("AavionD," "we," "us"), governing your access to and use of the PCP Maker web service and related software (collectively, the "Service"). By creating an account, paying for a subscription, or otherwise using the Service, you agree to this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

PCP Maker delivers a browser-based editor for creating Person-Centered Plans and related documents. The Service is designed so that Plan content remains on your device and is not received or stored by AavionD. Our role is limited to authenticating you, managing your membership, providing the editor application, and supporting your use of it.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your registration information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly if you suspect unauthorized use.

3. Subscription, Fees, and Billing

Access to the Service may require a paid subscription. Fees, billing cycles, and any free trial terms are presented at the point of purchase and are incorporated into this Agreement. Subscriptions renew automatically for successive periods at the then-current rate unless cancelled before the renewal date. Payments are processed by third-party payment providers, and you authorize the applicable provider to charge your chosen payment method. Except where required by law or expressly stated at purchase, fees are non-refundable.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals and takes effect at the end of the current billing period; you retain access to paid features until that date. Because Plan content lives on your device, cancellation does not delete your Plans, but it does end your ability to use the Service to edit them.

5. License to Use the Service

Subject to your compliance with this Agreement and payment of applicable fees, AavionD grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal personal or professional use. AavionD and its licensors retain all right, title, and interest in and to the Service, including all related software, content, branding, and intellectual property.

6. Acceptable Use

You agree not to:

7. Customer Data and Content

You retain all rights to the Plans and other content you create using the Service ("Customer Data"). The Service is designed so that Customer Data remains on your device or in encrypted save files you control. You are solely responsible for the lawfulness, accuracy, and handling of Customer Data, including any backups, retention, and deletion. Treatment of any limited information AavionD does receive (such as account email and operational data) is described in our Privacy Policy.

8. Health Information and Compliance Posture

The Service is designed to operate outside the scope of the federal Health Insurance Portability and Accountability Act ("HIPAA") because it is not designed to create, receive, maintain, or transmit protected health information on behalf of any covered entity. AavionD is not your business associate, and we do not execute Business Associate Agreements through the Service. You are responsible for determining whether your use is consistent with any HIPAA, state, or contractual obligations that apply to you and for handling Plan content accordingly.

9. Third-Party Services

The Service may integrate with or link to third-party services (including payment processors, identity providers, or mapping services) that are governed by their own terms and privacy practices. AavionD is not responsible for third-party services and your use of them is at your own risk.

10. Feedback

If you provide suggestions or feedback about the Service, you grant AavionD a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

11. Service Availability and Changes

We strive to keep the Service available but do not guarantee uninterrupted access. We may modify, add, or discontinue features at our discretion. We may also schedule maintenance windows or change pricing for renewals on reasonable notice.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. AAVIOND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PARTICULAR RESULTS WILL BE OBTAINED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AAVIOND AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. AAVIOND'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AAVIOND FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIABILITIES, SO THE FOREGOING MAY NOT APPLY TO YOU IN FULL.

14. Indemnification

You agree to defend, indemnify, and hold harmless AavionD and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your Customer Data, (ii) your use of the Service in breach of this Agreement, or (iii) your violation of any law or third-party right.

15. Term and Termination

This Agreement begins when you first accept it and continues until terminated. We may suspend or terminate your access to the Service if you breach this Agreement, fail to pay applicable fees, or use the Service in a way we reasonably believe poses risk to AavionD, our Service, or other users. Sections that by their nature should survive termination (including license restrictions, disclaimers, limitations of liability, indemnification, and governing law) will survive.

16. Governing Law and Disputes

This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in California for any dispute not subject to arbitration. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to this Agreement

We may update this Agreement from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after a change indicates your acceptance of the revised Agreement.

18. Entire Agreement

This Agreement, together with our Privacy Policy and any order-specific terms presented at purchase, constitutes the entire agreement between you and AavionD regarding the Service and supersedes prior communications on the subject. If any provision is held unenforceable, the remaining provisions will continue in full force and effect.

Contact

Questions about this Agreement? Contact AavionD LLC via aaviond.com.

This page is provided for general information and is not legal advice. Please consult qualified counsel regarding your own circumstances.